Terms & Conditions

Last Updated: September 11, 2026

Welcome to Sootra World. These Terms & Conditions govern your use of our website, https://sootra.world/, and the purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.

1. About Sootra World

Sootra World is an online fashion, jewellery and lifestyle store offering a variety of products across fashion accessories and lifestyle categories.

Our product categories may include:

  • Necklaces
  • Earrings
  • Rings
  • Bracelets
  • Traditionals
  • Oxidised Jewellery
  • Gothic Jewellery
  • Men’s Jewellery & Accessories
  • Mystery Jars
  • Hair Accessories
  • Western Wear
  • Home Wear
  • Nightwear
  • Kaftans
  • Shorts
  • Co-ord Sets
  • Other fashion and lifestyle products

Product categories and availability may be updated from time to time.

2. Acceptance of Terms

By accessing, browsing, registering on, or purchasing from our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or purchase our products.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizes and other information displayed on our website are accurate.

However:

  • Actual colours may vary depending on your device or screen settings.
  • Product images are for representation purposes and may differ slightly from the actual product.
  • Handmade, oxidised, traditional or fashion jewellery may have minor variations in colour, texture, finish or appearance.
  • Jewellery may naturally develop changes in appearance over time depending on usage, exposure to moisture, perfumes, cosmetics, chemicals and environmental conditions.
  • Mystery Jars may contain assorted or surprise products. Specific products, designs or colours may not be guaranteed unless expressly mentioned on the product page.
  • Product availability may change without prior notice.

We reserve the right to correct errors, update product information or discontinue products at any time.

4. Jewellery & Accessories

Sootra World may offer fashion jewellery and accessories including necklaces, earrings, rings, bracelets, traditional jewellery, oxidised jewellery, gothic jewellery, men’s jewellery and hair accessories.

Customers are advised to handle jewellery and accessories with care and follow any care instructions provided with the product.

Unless specifically stated otherwise, our jewellery products should not be considered solid gold, pure silver, precious-stone jewellery or other precious-metal products.

Product material, plating, finish and other specifications will be mentioned on the relevant product page wherever applicable.

5. Mystery Jars

Mystery Jars are surprise-based products. The contents may vary depending on the particular product, collection or availability.

By purchasing a Mystery Jar, you acknowledge that:

  • The exact contents may not be known before opening.
  • Designs, colours, styles and individual items may vary.
  • A specific design or item cannot be guaranteed unless explicitly stated.
  • Images may be used for illustrative purposes.
  • Returns or exchanges may be subject to specific conditions mentioned on the product page or Return Policy.

6. Pricing

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to modify prices, discounts, promotions and offers at any time.

In the event of an incorrect price being displayed due to a technical or human error, we reserve the right to cancel the affected order and refund any amount already paid.

7. Orders

When you place an order through our website, you agree to provide accurate and complete information.

An order is considered confirmed only after successful payment and/or confirmation by Sootra World.

We reserve the right to:

  • Accept or reject an order.
  • Cancel an order due to product availability.
  • Cancel an order because of incorrect pricing or product information.
  • Cancel orders suspected of fraudulent or unauthorized activity.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method, subject to our Refund Policy.

8. Payments

Payments must be made using the payment methods available on our website.

You confirm that the payment information provided during checkout is accurate and that you are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers and may be subject to their respective terms and policies.

9. Shipping & Delivery

We aim to process and dispatch confirmed orders within the estimated time mentioned on the website.

Delivery timelines may vary depending on:

  • Delivery location
  • Product availability
  • Courier services
  • Weather conditions
  • Public holidays
  • Unforeseen circumstances beyond our control

Customers are responsible for providing a correct and complete delivery address and contact information.

10. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Products may only be eligible for return or exchange if they meet the conditions specified in that policy.

Returned products should generally be:

  • Unused and unworn
  • Unwashed, where applicable
  • In their original condition
  • Returned with original tags, packaging and accessories where applicable

Certain jewellery, earrings, hair accessories, Mystery Jars, or other products may be non-returnable due to hygiene, safety or product-specific reasons.

Please check the applicable product and Return Policy before placing an order.

11. Refunds

Approved refunds will be processed according to our applicable Refund Policy.

The time taken for the refund to reflect in your account may depend on your bank, card issuer or payment provider.

Shipping charges, transaction charges or other applicable fees may be non-refundable where permitted by applicable law and our stated policies.

12. Promotions & Discounts

Sootra World may offer promotional discounts, coupon codes, Mystery Jar offers or special campaigns from time to time.

Promotional offers may:

  • Have specific validity periods.
  • Be subject to minimum purchase requirements.
  • Be limited to selected products.
  • Not be combined with other offers.

We reserve the right to modify or withdraw promotional offers without prior notice.

13. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate information and notify us if you become aware of unauthorized access to your account.

14. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our website or systems.
  • Introduce viruses, malware or other harmful material.
  • Copy, reproduce or distribute website content without permission.
  • Use automated systems to scrape or collect website information without authorization.
  • Interfere with the operation or security of the website.

15. Intellectual Property

All content available on the website, including logos, brand names, product photographs, product descriptions, graphics, text, videos, icons, designs and website layouts, is owned by or licensed to Sootra World and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish or commercially use our content without prior written permission.

16. Third-Party Services

Our website may use third-party services including payment gateways, delivery partners, analytics providers, advertising platforms and other service providers.

These third parties may have their own terms and privacy policies.

17. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available without interruption or free from technical errors.

We may temporarily suspend or restrict access to the website for maintenance, security updates or other operational reasons.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Sootra World shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

You agree to indemnify and hold harmless Sootra World, its owners, employees, representatives and service providers from claims, losses, liabilities or expenses arising from your misuse of the website, violation of these Terms & Conditions, violation of applicable laws, or unauthorized use of website content.

20. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

21. Changes to These Terms

Sootra World reserves the right to modify these Terms & Conditions at any time.

Updated terms will be published on this page with the revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts in India.

23. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Sootra World
Email: contact@sootra.com
Website: https://sootra.world/