At Sootra World, we want you to love every purchase. If something isn’t right, we’re here to help.
Eligibility for Returns
- Items must be returned within 7 days of delivery
- Products should be unused, unworn, and in original condition
- All original tags and packaging must be intact
Non-Returnable Items
- Items purchased on sale or clearance
- Innerwear, nightwear, and personal-use garments (for hygiene reasons)
- Customized or altered products
Return Process
- Email us at connect@sootra.world with your order details
- Our team will review and approve your request
- Once approved, return instructions will be shared
Important Notes
- Return shipping charges may apply
- We reserve the right to reject returns that do not meet our policy